Disclaimer

Dear Customer,

Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

General Disclaimer:
Jensquare retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of the Court at New Delhi, India, only.

Introduction

At Jensquare, our mission is to deliver handcrafted, personalized, and high-quality products that bring smiles to your faces and meet your gifting needs. We are committed to providing exceptional service, and our shipping and delivery policies aim to ensure a seamless experience for our valued customers.

Shipping Zones

Currently, Jensquare delivers within designated Express Cities, Courier Cities, and Remote Cities. Please review the list of serviceable cities on our website for specific details.

Product Availability

The availability of our products depends on various factors, including seasonal demand and stock levels. While we strive to keep our inventory updated, certain items may be subject to availability.

Delivery Timelines

For standard time delivery, orders must be received before 6:00 pm, Monday – Saturday, IST. Fixed time and midnight delivery have specific cut-off times, as mentioned on our website.

Please note that the requested delivery time is non-binding. Estimated delivery times depend on product availability and the destination. We may proactively communicate any delays due to unforeseen circumstances.

Peak Seasons and Special Occasions

During peak seasons or special occasions, such as Valentine’s Day or festive periods, order volumes may surge, leading to potential delays. We recommend placing orders well in advance during such times to ensure timely delivery.

Delivery Attempts and Conditions

For perishable items like flowers, we attempt delivery only once. If the delivery is unsuccessful due to reasons like wrong addresses, recipient unavailability, or refusal, you will still be charged, and no re-delivery will be possible.

Proof of Delivery

We provide proof of delivery to resolve any disputes. Please check your emails and SMS regularly for updates.

Courier Products and Third-Party Deliveries

Certain products are delivered through courier agencies or third parties. While we do our best to ensure a smooth delivery process, Jensquare does not make representations or warranties regarding the delivery of such orders.

International Deliveries

For deliveries outside India, please refer to our international delivery policies and ensure correct address details are provided.

Contact Information

Please ensure accurate recipient details, including name, address, and contact number, to facilitate a smooth delivery process.

Contact Us

If you have any questions or concerns regarding shipping and delivery, feel free to contact our customer support team.

By choosing Jensquare, you acknowledge and accept these shipping and delivery policies.

Thank you for being a valued member of the Jensquare community!

The prices shown may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.

If you wish we do not contact the recipient, please call our Customer Care at +91-98848 40784 and notify them about the same.

Due to a huge rush in orders during Valentine, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered as soon as we can.

Our Customer Care team is on toes to ensure that you have a great experience with us. During the Valentine week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back.

Please be aware of our Substitution Policy.

Do visit our Terms and Conditions section to understand our services better.

Valentine’s Special Standard Delivery Service
While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions.

Valentine’s Special Midnight Delivery Service
For Midnight Delivery orders, please note that the order will be delivered between 11 p.m. to 1 a.m.

Valentine’s Special Courier Services
For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery during the peak season.

Valentine’s Special International Services
Please allow 1-2 working days for updates due to time zone differences.